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UBA Service Center for Sage CRM
UBA Service Center is an affordable, easy to use business solution that was built using Sage Technologies for organizations that specialize in after sales services and maintenance. The solution includes sales, marketing and service center modules that are fully integrated with your organization's back office operations to automate and better control your service center as well as prevent the need for double entry data.
The application is suitable for any organization that has direct contact with customers with regards to product services, support and warranties such as mobile vendors, car dealerships, oil drilling companies and small and medium sized businesses.
Key Features:
- Preventive maintenance
- Seamless access to your existing customers' files
- Service support to any customer
- visiting your showroom or service center
- Alert system to signal immediate item maintenance relevant to each customer
- Symptoms and parts are linked-this will enable you to recognize which parts are needed for a specific sympto
- Track and view all previous work orders
- Alerts, notifications and escalation
- rules will be provided before, during and after the repair cycle
- Specify and list spare parts and tools needed during the repair cycle
- Add/remove/edit built-in customized reports
- Apply the customers satisfaction questionnaire (CSQ) and its own calculations for each work order
- Generate the technician performance report (TPR) to evaluate the productivity of your technicians
- Generate technician satisfaction report (TSF) to measure the satisfaction of your technicians
- Track internal and warranty repair
- Each work order is handled and organized by a predefined work order management system